Job Summary 

Director of Sales & Marketing and Sales Managers to prepare all leasing documents. Responsible for setting up and inputting information into OPERA to set up reservation with designated residence. Assist in compiling leasing documents for each reservation and for submission to Director of Revenue and Director of Sales & Marketing for their respective approval. Remind Sales Managers to follow up on renewal. Provide viewing service to potential customers. 

Essential Duties and Responsibilities

•Handle room reservation into OPERA and room allocation.

•Assist in preparation of leasing documents.

•Assist in compiling leasing documents.

•Assist in preparing renewal leasing documents.

•Assist in preparing commission payment.

•Assist in preparing deposit refund.

•Assist in providing viewing service to potential customers. 

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.

• Take on other tasks in addition to the ones stated, in a reasonable framework.

• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

• Model the company’s culture, vision, mission, and core values at all times. 

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated. 

Health & Safety

•Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.

•The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.

•Report any defects in the building, plant, or equipment according to hotel procedure.

•Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.

•Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

•Be fully conversant with:

oRegulations

oRisk Assessments for your department

oHotel Fire & Bomb Procedures 

Other

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

•As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.