Responsibilities
Key accountabilities and decision ownership:
Teamwork:
- Interacts with colleagues in an effective manner. Respect others and works well within the team.
- Work as part of a team to ensure always offering an awesome customer experience.
Communication:
Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.
Customer Focus:
- Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.
- Own and manage the customer relationship: resolving queries efficiently and effectively.
- Handle customer care tasks as per defined productivity and Quality targets.
- Ensure service level agreements are met and maintained.
- Delivering awesome customer experience through meeting targets for CDI (Customer Delight Index) and receiving Compliments and appreciation from customers and colleagues
- Be proactive regarding the improvement of processes and procedures.
- Use the job tools (telephone and computer) effectively.
- Accuracy in handling all assigned tasks.
Resilience
Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions
Analytical
Makes systematic and rational judgments based on information and relevant assumptions
Qualifications
Education: High School Diploma
Knowledge & Experience:
- Minimum of 1 year experience required in any customer facing role
- Candidates must be able to communicate with the customers as per Vodafone Qatar’s defined quality standards
- Proven sales experience – Preferable