Vacancy: Client Relations Coordinator (Aesthetic Clinic)

**Position Overview:**
We are seeking a **Client Relations Coordinator** to manage client interactions at our reception, ensuring a smooth and positive experience from inquiries to follow-ups. This role involves booking appointments, building client relationships, resolving issues, and promoting services to enhance client retention and clinic growth.

**Key Responsibilities:**
- Serve as the primary point of contact for clients via phone, WhatsApp, email, and in-person at reception.
- Provide detailed information on treatments, pricing, and availability using prepared replies and personalized responses.
- Manage appointments, rescheduling, cancellations, and the clinic’s waiting list, ensuring follow-up appointments are booked.
- Build and maintain long-term relationships with clients, encouraging rebooking and promoting additional services.
- Handle client complaints professionally, document feedback, and escalate issues when needed.
- Promote clinic services, packages, and loyalty programs while following up with clients post-treatment.

**Requirements:**

- Strong communication skills in English (Arabic will be an advantage)
- Leadership skills and ability to make decisions
- Ambitious
- Experience in a client-facing role, ideally in the beauty or aesthetic industry.
- Knowledge of aesthetic treatments (e.g., facials, lasers, injectables) is preferred.
- Proficiency with booking systems and excellent communication skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.

**Salary:**
- Base salary plus performance-based bonuses tied to client retention, rebooking, and promoting services.

If you're passionate about delivering exceptional client service and are experienced in the aesthetic or beauty industry, we’d love to hear from you.

Clinic Location: Lusail Marina.

Join our team and help us create a welcoming, client-focused atmosphere at our aesthetic clinic!