We seek an experienced Learning & Development Client Program Manager to oversee and lead the 360-degree execution of comprehensive learning and development programs for associated client accounts. Responsibilities include developing and managing large-scale customer training programs and ensuring effective project planning, budgeting, and administration. The ideal candidate will have experience in these areas and excellent project management, cross-functional leadership, and client relationship-building skills.

Equipping workforces with digital skills to succeed in the future.

Elev8 is the leading partner for global skilling and transformative education initiatives for enterprises and governments. The most respected organizations rely on us to help them reach their digital transformation goals. Governments look to us to prepare their citizens for the jobs of the future. If you want to grow in your career and make an impact every day, come join our global team.

Elev8 is part of TeKnowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Responsibilities:

Program Strategic and Planning:

• Ensure the training program aligns with the organization's goals.
• Collaborate with key stakeholders to identify training needs.
• Define specific program objectives for different groups.
• Create a detailed program roadmap, incorporating each phase's timelines, milestones, and deliverables.
• Be flexible and adaptable as the program progresses.

Curriculum Development and Implementation:

• Make sure the curriculum is aligned with the target group's needs.
• Use a variety of learning activities to keep participants engaged.
• Provide opportunities for participants to practice new skills.
• Evaluate the effectiveness of the curriculum and adjust as needed.

Program Management and Coordination:

• Be proactive and anticipate problems.
• Be flexible and adaptable as the program progresses.
• Communicate effectively with all stakeholders.
• Be accountable for the success of the program.

Stakeholder Management:

• Own customer relationships and drive excellent customer satisfaction.
• Develop and maintain strong relationships with senior management and stakeholders.
• Regularly communicate program updates, milestones, and outcomes to stakeholders.
• Foster a collaborative and inclusive learning environment.
• Provide input to Sales and Business Development for potential business opportunities.
• Participate in Client RFPs (Request for Proposal).

Evaluation and Continuous Improvement:

• Ensure that the assessment is aligned with the training program's goals.
• Use a variety of methods to collect data.
• Analyze the data carefully and identify areas for improvement.
• Make changes to the program based on the feedback you receive.
• Be continuous in your efforts to improve the program.

Qualifications:

• Bachelor's degree in Information Technology, Business, or a related field.
• Experience: 10+ years of experience in the Information Technology sector, preferably in IT Training, Technology Companies, or Digital Transformation.
• Proven client/account management experience in complex training programs.
• Strong project management skills with the ability to drive projects forward, manage timelines, and allocate resources effectively. Certification is preferred.
• Proficient with various office productivity applications (Visio, Project, and PowerPoint), Learning and Talent management System applications.
• Experience in budgeting and financial planning.
• Experience in curriculum development and instructional design.
• Strong communication, negotiation, and relationship-building skills and excellent problem-solving and analytical skills.
• Written and verbal fluency in English and Arabic is essential.