Position Summary
A motivated and enthusiastic Junior Brand Educator. This role is responsible for providing education and promoting our product brand though Education. The primary goal will be to increase brand awareness, drive sales, and establish relationships with salon/ industry professionals.
- DUTIES AND RESPONSIBILITIES Conduct product demonstrations and provide basic training on our products to customers and industry professionals.
- Ensure full product knowledge (theory & practical) has been given as per the brand protocol and understood by the students.
- Education material to be prepared in a timely manner and provided for students during all trainings. Materials such as Presentations, workbooks and products for the relevant training.
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
- Daily in salon or academy training, demos and market visits
- Assist customers with product selection, addressing their inquiries and providing recommendations based on their needs of their establishment
- Build rapport with customers and maintain a positive and professional image of the brand.
- Schedule or reschedule appointments with clients for follow up trainings and meetings, coordinating with the booking coordinator and sales team
- Develop and record all trainings, demonstrations and meetings to follow up with the concerned persons
- Collaborate with the sales team to provide product expertise during customer interactions, trade shows, and events.
- Identify and address customer concerns to ensure customer satisfaction and contribute to sales growth.
- Plan and assist with the sales, marketing and professional/senior educators for the open day including salon preparation, client consultation and treatments, as per the event description.
- Respects all of the company's internal rules, policies and procedures; Sets a good example regarding punctuality, hygiene, safety of students and customers as well as attendance and positive attitude.
- Performs other duties in line with scope of work and as assigned by the direct manager.
KNOWLEDGE
- High school diploma or equivalent Education or certification in industry techniques (Hair/Skin/Nails)
- Minimum 2-3 experience in a salon
- Previous experience as a trainer/ educator but not necessary
- Basic knowledge of hair/skin/nail products, techniques, and trends.
- Strong communication and interpersonal skills
- Passion for industry with a desire to learn and grow.