Floor Supervisor

lxbfYeaa - Qatar - Doha

Employment: Full Time

Experience: Previous experience in the restaurant industry is often essential. This could include working as a server, host/hostess, or in other front-of-house positions. Experience in a supervisory or leadership role is highly beneficial.
Leadership Skills: A floor supervisor must be able to lead and motivate a team of servers, hosts/hostesses, and other staff members. They should have strong leadership qualities, including the ability to delegate tasks effectively, provide guidance and direction, and resolve conflicts efficiently.
Customer Service Excellence: Providing exceptional customer service is a top priority in the restaurant industry. A floor supervisor should have a passion for ensuring that customers have a positive dining experience. This includes greeting and seating guests, handling customer inquiries and complaints, and ensuring that service standards are consistently met.
Communication Skills: Effective communication is essential for coordinating with both front-of-house and back-of-house staff. A floor supervisor should be able to communicate clearly and professionally with team members, management, and customers. This includes verbal communication as well as written communication for tasks such as shift reports and staff memos.
Organizational Skills: Restaurants can be fast-paced environments with multiple tasks and responsibilities. A floor supervisor should be highly organized and able to prioritize tasks efficiently. This includes managing reservations, coordinating seating arrangements, and ensuring that tables are turned over promptly.
Problem-Solving Abilities: Challenges and unexpected situations can arise in any restaurant setting. A floor supervisor should be able to think quickly on their feet and find solutions to problems as they arise. This might involve addressing staffing issues, resolving customer complaints, or handling equipment malfunctions.
Knowledge of Food and Beverage: While not always required, a solid understanding of food and beverage offerings can be advantageous for a floor supervisor. This includes familiarity with the menu, knowledge of ingredients and preparation methods, and an understanding of food safety regulations.
Team Player Attitude: A floor supervisor should be a team player who is willing to pitch in and help wherever needed. This includes assisting with serving tables during busy periods, helping with cleaning and maintenance tasks, and supporting other staff members as necessary.
Adaptability: The restaurant industry can be unpredictable, with busy rushes and slow periods occurring unexpectedly. A floor supervisor should be adaptable and able to adjust their approach based on changing circumstances.
Attention to Detail: From ensuring that orders are accurate to maintaining cleanliness and presentation standards, attention to detail is crucial for a floor supervisor. Small details can make a big difference in the overall dining experience for customers.

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Post date: 14 August 2024

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