- Set detailed guidelines on what needs to be monitored and what the quality standards are
- Monitor the entire Sales cycle and listen daily to Sales calls to evaluate employees performance.
- Prepare daily reports on employees performance and corrective actions needed
- Coach employees on their performance
Previous work experience as a Quality officerBanking experience is a mustGreat attention to detail and problem-solving abilitiesGood analytical skillsBachelor degreeAdditional certification in Quality Assurance is a plusExcellent English language