dyne is a leading provider of innovative solutions for the restaurant industry. We specialize in delivering cutting-edge technology to help restaurants streamline their operations and enhance customer experience.
Job Brief As an Operations Specialist, you will be a key liaison between the company and our valued restaurant partners. Your primary focus will be to nurture and strengthen relationships, optimize operational processes, and ensure the successful integration of restaurant partners into the app. This role demands a strategic thinker with exceptional communication skills and a passion for enhancing the overall operational experience for both our partners and users.
Responsibilities:
- Account Management:
- Serve as the primary point of contact for a portfolio of restaurant partners, fostering strong and collaborative relationships.
- Understand the unique needs and goals of each partner and tailor support and guidance accordingly.
- Operational Optimization:
- Work closely with restaurant partners to optimize their operational processes within the app.
- Provide guidance on menu management, pricing strategies, and order fulfillment to enhance efficiency.
- Integration Support:
- Collaborate with the technical and onboarding teams to ensure a seamless integration process for new restaurant partners.
- Support partners in utilizing app features and functionalities to their full potential.
- Performance Analysis:
- Analyze key performance metrics for restaurant partners, providing regular reports and insights.
- Identify areas for improvement and collaborate with partners to implement strategies for enhanced performance.
- Issue Resolution:
- Act as a mediator in resolving any operational issues or disputes between the app and restaurant partners.
- Ensure prompt and effective solutions, maintaining a positive partnership environment.
- Communication and Training:
- Communicate updates, promotions, and changes to operational processes to restaurant partners.
- Provide training and support to ensure partners are proficient in using the app's features.
- Cross-functional Collaboration:
- Collaborate with the product, marketing, and customer support teams to align strategies and initiatives with partner needs.
- Share partner feedback internally to drive continuous improvement.
RequirementsBachelor’s degree in Business Administration or a related field.2-6 years of experience in account management or operations roles, preferably in the technology or food industry.Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships.Strategic thinking and the ability to identify opportunities for operational improvement.Analytical mindset, capable of using data insights to drive operational decisions.Strong problem-solving skills and the ability to handle and resolve conflicts effectively.Tech-savvy, with the ability to quickly learn and navigate various software applications.Understanding of the restaurant industry is a plus.Benefits:Competitive salary based on experience.Comprehensive health benefits package.Opportunities for professional growth and development.Collaborative and supportive work environment.Flexible hours