BS in Computer Science | IT

International Islamic University Islamabad

IT Support Engineer

Interactive Group of Companies | Islamabad

• Installing and configuring computer hardware operating systems and applications
• Creating and administering user accounts and groups in Active Directory, file share permissions and dealing with a password . Issues.
• Having knowledge of Database SQL.
• Provided Desktop/Laptop/IT Support and windows/ software’s installation and setup PBX System.
• Installing and troubleshooting different types of Printers, fax machines and scanners of HP, Canon.
• Scheduled Backup operation using Acronis, AOMEI and other software.
• I have worked in shifts 24x7, I was on call, performed duty on rotations.
• Provided at all times a professional, courteous and rapid response to individual users.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Having knowledge of ERP Software, CCTV /IP Cam, and ANPR solution.
• Responsible for regular site visits to ensure installation standard is satisfactory.
• Responsible for Provide Remote monitoring of CCTV and Central monitoring system.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Provided support for Microsoft Office 2007 /2010 products – Outlook, Word, Excel, Access control system, time attendance device etc.

IT Engineer Intern

Mashal Education System | Rawalpindi

• Responding to client questions via telephone calls, emails, and correspondence.
• Interacting with customers to determine their needs.
• Identifying and resolving configuration issues.
• Maintaining client documentation.
• Technical Support, Printers, Scanners, Hardware, LAN, WAN.
• Software Installation.
• Window 7,8,10 Installation.

IT – Database intern

National Bank of Pakistan | Rawalpindi

• Maintaining databases.
• Worked on web based interfaces for Oracle databases and web applications.
• Entering cash transactions into the bank’s computer database.
• Keeping cash receipt documentation.
• Maintaining authorized currency levels and cash balances.
• Writing up reports for senior managers.
• Answering customer inquiries about the bank’s services or products.
• Opening new bank accounts.
• Handle all the other responsibilities related to the job.