Job description

The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.


●    Responsible to Assistant Bar Manager.
●    Responsible for Barman/ Barmaid & Host/ Hostess
●    Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
●    A courteous, professional and efficient service is provided at all times.
●    All duties and tasks are performed as per the tasks required at the outlet.
●    Be knowledgeable of all services and products offered by the hotel.
●    Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
●    Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
●    Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
●    Ensure that the place of work and surrounding area is kept clean and organized at all times.
●    Successfully perform opening and closing procedures established for the assigned outlet
●    Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
●    Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
●    Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
●    Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
●    Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
●    Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
●    Undertake reasonable tasks and secondary duties as assigned by the Department Head.
●    Respond to any changes in the department as dictated by the hotel management.
●    Assist in carrying out scheduled inventories of products and operating equipment.
●    Perform any other assigned reasonable duties and responsibilities as assigned. 
●    Project at all times a positive and motivated attitude and exercise self-control.
●    Have a complete understanding of the monthly profit and loss statement of the department.
●    Be able to lead the service and act as a role model to the team.
●    Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
●    Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
●    Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Bar Manager.
●    Attend the daily Food & Beverage Meeting in the absence of the Bar Manager and Assistant Bar Manager.
●    Be very knowledgeable about all service procedures of the bars, lounges and restaurants in the hotel.
●    Have an excellent understanding of food in general, ingredients and preparations to ensure the right drinks, cocktails and spirit can be recommended.
●    Have an excellent understanding of classic cocktails, their recipes and history.
●    Have an excellent understanding of today’s cocktail trends as well as spirits and liqueurs. 
●    Be able to control stocks, produce efficient costing of cocktails and spirits as well as perform excellent recommendations to guests.
●    Be knowledgeable of the preparation of a large number of classic cocktails and all standard long drinks.
●    Participate in at least 2 national competitions per year.
●    Be able to develop new recipes based on guest requests.
●    Be able to fully comply to the beverage guidelines given by the hotel and management.
●    Show an interest to develop and explore the local bar culture and knowing the places to go.
●    Be able to run a bar from A-Z with all mise en place preparations, production of cocktails, cashiering as well as shift end duties.
●    Have accomplished all internal trainings for up selling techniques, complaint handling and product knowledge.
●    Understand bar culture and the night life scene.
●    Continuously train on cocktails and trends.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel