Job description

To provide administrative and clerical support to the Operations Department, ensuring smooth day-to-day functioning of mall operations. The role involves coordination with internal teams, tenants, vendors, and service providers, while maintaining accurate records and supporting operational efficiency.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Provide comprehensive administrative support to the Operations Manager and the wider operations team.
• Maintain and update operational records, including vendor contracts, maintenance logs, incident reports, and tenant communications.
• Coordinate scheduling of maintenance, cleaning, security, and other operational services.
• Assist in preparing reports on daily operations, footfall, maintenance issues, and service performance.
• Liaise with tenants to address operational concerns and support resolution of facility-related issues.
• Track and process purchase requests, service orders, and approvals for mall operations.
• Support the coordination of events, promotions, and seasonal campaigns in terms of logistics and administrative tasks.
• Monitor inventory and order supplies for operational use (e.g., uniforms, office supplies, signage).
• Ensure compliance with mall safety, health, and cleanliness standards by supporting audits and inspections.
• Assist in the preparation of budgets, expense tracking, and invoice processing.
• Maintain confidentiality and ensure accurate filing of operational documents and communication.

QUALIFICATIONS:

• Diploma or Bachelor’s degree in Business Administration, Management, or related field.
• 4-6 years of administrative experience, preferably in a retail, facilities management, or property operations environment.
• Previous experience in the Middle East retail or shopping mall sector is a plus.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint); familiarity with facilities or mall management systems is advantageous.
• Fluent in English.