Job description

About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As an Assistant Restaurant Manager - All Day Dining, you will support the Restaurant Manager in the day-to-day operation of our All Day Dining outlet, ensuring an exceptional dining experience for every guest while maintaining the highest standards of service, quality, and operational efficiency.
You will play a key role in leading and developing the restaurant team, driving guest satisfaction, and ensuring that all operational standards are consistently delivered in line with InterContinental Hotels & Resorts and IHG standards.
Key Responsibilities

• Support the Restaurant Manager in the overall management of the All Day Dining operation, ensuring smooth and efficient daily operations across all meal periods.
• Lead, supervise, and motivate the restaurant team to consistently deliver warm, attentive, and personalized service.
• Maintain a visible presence on the floor, engaging with guests and ensuring their needs and expectations are proactively addressed.
• Monitor service standards, food presentation, cleanliness, table setup, and overall restaurant ambience to ensure consistency throughout the operation.
• Handle guest feedback and service recovery professionally, ensuring concerns are addressed promptly and appropriate follow-up is completed.
• Assist in managing restaurant opening and closing procedures, ensuring all operational, hygiene, and safety requirements are followed.
• Support the Restaurant Manager in workforce planning, scheduling, briefing, and deployment of colleagues according to business levels and operational requirements.
• Conduct daily briefings and ensure the team is fully informed of promotions, events, VIP guests, operational updates, and service expectations.
• Coach and develop colleagues through on-the-job training, regular feedback, and performance discussions.
• Ensure compliance with food safety, hygiene, health and safety, and HACCP requirements at all times.
• Monitor inventory, equipment, operating supplies, and wastage, taking appropriate action to support cost control.
• Work closely with Kitchen, Stewarding, Housekeeping, Engineering, and other hotel departments to ensure seamless restaurant operations.
• Assist in monitoring departmental revenues, average spend, productivity, and other key performance indicators.
• Support the implementation of restaurant promotions, special events, and hotel-wide initiatives.
• Act as the Restaurant Manager in their absence, taking full responsibility for the operation and team as required.
• Create genuine connections with guests and ensure they receive personalized and memorable experiences.
• Anticipate guest needs and proactively identify opportunities to exceed expectations.
• Build positive relationships with regular guests and hotel residents.
• Ensure guest preferences, feedback, and special requests are effectively communicated to the team.
• Champion service recovery and ensure guest concerns are resolved with professionalism and care.

• Lead by example and create an engaging and inclusive working environment.

  
  

• Previous supervisory or management experience within a high-volume restaurant, hotel, resort, or luxury hospitality environment.
• Experience in All Day Dining, buffet operations, or a comparable restaurant environment is highly desirable.
• Strong knowledge of restaurant operations, service standards, and food safety practices.
• Proven ability to lead, motivate, and develop a diverse team.
• Commercial awareness with an understanding of restaurant revenue and cost control.

• Previous experience within an international luxury hotel brand is preferred.