Job description

Provide advanced diagnostics and troubleshooting at system, application, and infrastructure levels.

• Perform root-cause analysis for major and recurring incidents and implement permanent corrective solutions.

• Open, manage, and coordinate OEM back-to-back support cases while ensuring compliance with applicable ticketing and SLA timelines.

• Manage system configuration, firmware, and software maintenance, including coordination of manufacturer releases and upgrades.

• Maintain system design documents, SOPs, technical documentation, and knowledge-base information.

• Provide technical assessment and recommendations to the Change Advisory Board for proposed system changes.

• Maintain desktops, TOC video walls, processors, displays, and associated AV equipment.

• Prioritize faults affecting the Terminal Operations Centre and perform AV calibration where required.

Desktop support certification such as CompTIA, Microsoft, or equivalent.

• ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.

•*Minimum 4 years* of hands-on experience supporting the relevant systems in a comparable environment.

• Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.

• Strong diagnostic, troubleshooting, and root-cause-analysis skills.

• Experience coordinating with OEMs and managing technical escalations.

• Good documentation, knowledge-transfer, and mentoring capability.