Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Processing of guest check-ins by confirming reservations, assigning rooms in collaboration with Housekeeping and Reservations, issuing and activating room key.

Responsible of all payment types such as cash, checks, debit, credit and all room charges.

Process all check-outs including resolving any late and disputed charges while ensuring all service standards are followed

Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float

Handle guest requests, questions and concerns effectively and promptly

Promote a professional team environment

Follow department policies, procedures and service standards

Performs any and all other tasks assigned by management

Upholds the highest standard of internal and external customer service at all times

Desired Candidate Profile

• Proficient in the English Language (verbal & written), second language is an advantage
• Previous working knowledge of Opera is an asset
• Required knowledge of MS Office
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention to guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities