Application Support Expert

Location: Qatar

Employment Type: Full-Time

Role Overview

We are seeking an experienced Application Support Expert to manage and support a large portfolio of enterprise applications while ensuring operational stability, service excellence, compliance, and continuous improvement. The ideal candidate will have strong experience in enterprise application support, application portfolio management, software asset management, and IT service management within large-scale enterprise environments.

Key Responsibilities

• Manage and support a portfolio of 40+ enterprise applications across multiple business domains.
• Ensure high availability, performance, and reliability of enterprise applications.
• Lead application support operations, incident management, problem management, and service improvement initiatives.
• Oversee Application Portfolio Management (APM) activities, including application lifecycle management, rationalization, and optimization.
• Coordinate with business stakeholders, vendors, and technical teams to ensure seamless application delivery and support.
• Manage software licensing, renewals, vendor contracts, compliance, and audit requirements.
• Establish and monitor application support KPIs, SLAs, and service performance metrics.
• Drive ITSM best practices aligned with Incident, Problem, Change, Release, and Service Request Management processes.
• Identify risks, dependencies, and opportunities for application modernization and optimization.
• Support governance, compliance, security, and operational excellence initiatives.
• Ensure timely resolution of application-related issues and service disruptions.
• Provide leadership and guidance to application support teams and external service providers.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 10+ years of experience in Enterprise Application Support, Application Delivery, or Application Management.
• Proven experience managing large enterprise application portfolios (40+ applications).
• Strong exposure to Oracle, IBM, and other enterprise application platforms.
• Hands-on experience in Application Portfolio Management (APM).
• Strong understanding of software licensing, renewals, compliance, and vendor management.
• Extensive experience in IT Service Management (ITSM) environments.
• Experience leading enterprise application support teams and service delivery operations.
• Strong stakeholder management and communication skills.
• Experience working with large-scale enterprise environments and mission-critical applications.

Preferred Skills

• ITIL Certification (Foundation or higher).
• Experience with enterprise governance and service management frameworks.
• Exposure to application modernization and digital transformation initiatives.
• Experience working with government, infrastructure, utilities, or large enterprise organizations.

Key Competencies

• Application Support & Operations
• Application Portfolio Management
• IT Service Management (ITSM)
• Incident & Problem Management
• Change & Release Management
• Software Asset & License Management
• Vendor Management
• Service Delivery Management
• Enterprise Application Governance
• Stakeholder Management
• Team Leadership
• SLA & KPI Management