Job description

Job Summary

The Lifestyle Operations Manager oversees and coordinates the day-to-day operations of various lifestyle facilities and amenities within a resort, hotel, or community. They are responsible for managing staff, resources, and budgets to ensure the smooth functioning of all lifestyle-related services, such as spa, fitness center, recreational activities, and entertainment venues. Additionally, Lifestyle Operations Managers develop and implement operational policies, procedures, and protocols to uphold quality standards and guest satisfaction. They collaborate with other departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless integration of lifestyle services with overall resort operations. Ultimately, Lifestyle Operations Managers aim to create memorable experiences for guests by providing exceptional service and maintaining a welcoming and enjoyable environment for all lifestyle amenities.

Oversee the day-to-day operations of various lifestyle facilities, including spas, fitness centers, recreational areas, and entertainment venues, ensuring smooth and efficient functioning.

Manage and supervise staff within the lifestyle department, including hiring, training, scheduling, and performance evaluations, to maintain high standards of service delivery.

Develop and implement operational policies, procedures, and protocols to ensure consistency, quality, and safety across all lifestyle amenities.

Collaborate with other departments, such as housekeeping, maintenance, and food and beverage, to coordinate resources and services and ensure seamless integration of lifestyle operations with overall resort or hotel operations.

Monitor and manage budgets, expenses, and revenue streams for lifestyle amenities, identifying areas for cost savings and revenue generation opportunities.

Conduct regular inspections and assessments of lifestyle facilities and equipment, identifying maintenance needs and implementing corrective actions as necessary.

Handle guest inquiries, feedback, and complaints related to lifestyle amenities, addressing concerns promptly and professionally to ensure guest satisfaction.

Develop and implement marketing and promotional strategies to attract guests to lifestyle amenities and increase usage and revenue.

Stay updated on industry trends, best practices, and new technologies related to lifestyle services, incorporating innovative ideas and improvements into operations.

Foster a positive and collaborative work environment within the lifestyle department, promoting teamwork, communication, and professional development among staff members.

Comprehensive understanding of hospitality industry standards and practices, particularly in the management of lifestyle amenities such as spas, fitness centers, and entertainment venues.

Strong leadership and management abilities to effectively oversee and coordinate diverse teams of staff, ensuring productivity, morale, and guest satisfaction.

Proficiency in operational management, including budgeting, scheduling, and resource allocation, to optimize efficiency and effectiveness of lifestyle operations.

Excellent communication and interpersonal skills to liaise with guests, staff, and other departments, fostering positive relationships and resolving issues promptly and professionally.

Strategic thinking and problem-solving capabilities to identify opportunities for improvement, implement innovative solutions, and enhance the overall guest experience within lifestyle amenities.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus