Location: Doha, Qatar (on-site — split between our office and the client's offices) Type: Full-time Seniority: 10+ years
About Digiturnal Digiturnal is a Doha-based marketing and creative agency working across strategy, branding, Arabic-first content, social media, production, and technology. Much of our strongest work has been delivered for government and national institutions; work the public sees every day, even when our name stays behind the scenes. We are expanding our government and institutional practice, and this role sits at the center of it.
The role You will own the day-to-day relationship with a major national client: their single point of contact, the voice of their standards inside our team, and the person who makes a demanding service run calmly. Part of your week is spent at the client's offices at a dedicated desk; behind you is a senior team covering strategy, design, content, photography, video, film, and community management. You are the name the client trusts and the person our production teams deliver to.
Responsibilities Own the client relationship end to end: weekly operations meetings, priorities, escalations, and satisfaction Lead monthly content-calendar planning and walk it through review, amendments, and written approval Receive and triage incoming requests, brief the right internal team, and track every job against agreed turnaround times — including tight same-day deliverables around events Manage the approval cycle in both directions: client feedback consolidated for our teams, our work packaged and presented for sign-off Run trackers, logs, and documentation to government standard: every request, change, and decision recorded Present monthly performance reports in person and turn their findings into next month's plan Coordinate on-the-ground needs around events: coverage requests, permits, access, and delivery timing Uphold brand, national identity, and cultural standards across everything that ships
Requirements10+ years in account, client, or project management on the agency or communications side Proven experience with government or semi-government entities in Qatar; you know how institutional decisions move, and you have the patience and precision they require Native-level Arabic and strong professional English: you draft, present, and negotiate in both Long-term presence in Qatar; you know the market's people, sensitivities, and rhythms Comfortable being embedded part-time at a client's offices and representing the agency there daily Immaculate organization: calendars, forms, response times, and documentation are your habitat
Preferred Experience with social-media-heavy accounts (content calendars, community management, monthly analytics) Experience coordinating photo/video coverage of official events under tight delivery windows Familiarity with formal Arabic correspondence and government communication etiquette