Job description

We are seeking a Senior Engineer who will be responsible for managing and supporting key electrical bulk customer accounts by providing technical expertise, ensuring reliable service delivery, and maintaining strong client relationships. The role focuses on ensuring uninterrupted electrical supply, resolving technical and operational issues, supporting bulk metering and distribution requirements, and maintaining compliance with company standards, safety regulations, and service level agreements.

Key Responsibilities:

• Manage and maintain strong relationships with key electrical bulk customers to ensure customer satisfaction and service continuity.
• Provide technical support and engineering solutions for bulk electrical customers, including load requirements, metering systems, and distribution arrangements.
• Coordinate installation, operation, inspection, and maintenance activities related to bulk electrical connections and metering systems.
• Troubleshoot and resolve electrical issues affecting key customers, ensuring minimal disruption and timely resolution.
• Ensure timely delivery and quality of bulk electrical services in line with approved service standards and SLAs.
• Coordinate with internal electrical, metering, operations, customer service, and maintenance teams to address customer requirements and operational issues.
• Review customer service requests, complaints, technical submissions, and bulk supply-related requirements.
• Ensure all activities comply with company electrical standards, safety regulations, ISO requirements, risk management procedures, and corporate health and safety policies.
• Prepare technical reports, performance updates, issue summaries, and service improvement recommendations related to key accounts.
• Maintain accurate documentation and records of customer interactions, technical activities, service requests, complaints, and resolutions.
• Support continuous improvement initiatives to enhance service quality and operational efficiency for key customers.
• Perform any other duties assigned by the supervisor or management.
  

Qualification Requirements

• Bachelor’s degree in Electrical Engineering or a related engineering discipline.
• Minimum 12 years of relevant experience in electrical engineering, preferably within utility key accounts, bulk electrical supply, distribution, or metering operations.
• Strong knowledge of electrical distribution systems, bulk supply arrangements, and metering systems.
• Experience in managing key customer accounts and maintaining professional client relationships.
• Good understanding of electrical safety standards, regulations, utility practices, and operational procedures.
• Knowledge of ISO standards, risk management, and corporate health and safety requirements is preferred.

Skills and Competencies

• Strong technical knowledge in electrical engineering and utility operations.
• Excellent customer relationship management and stakeholder coordination skills.
• Strong problem-solving ability with a service-oriented approach.
• Ability to troubleshoot technical and operational issues efficiently.
• Good communication, reporting, and documentation skills.
• Ability to coordinate with multiple departments and external stakeholders.
• Strong attention to detail and ability to work under pressure.
• Written and spoken English is essential; Arabic is preferred.

Preferred Experience

• Experience working with utility companies, electrical distribution networks, bulk supply customers, or key account operations.
• Experience handling customer complaints, technical submissions, and service-related issues.
• Experience working in environments with strict safety, quality, and compliance requirements.