Job description

Job Purpose Summary

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence

A. Shareholder & Financial:

- Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.

- Implements KPI’s and best practices for Senior Teller

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Ensure customer satisfaction all times by providing cash services in the most expeditious manner.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.

- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

- Identify suitable opportunities to cross-sell products or services offered to customers.

- Authorize transactions within the range delegated to the incumbent.

- Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.

- Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.

- Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

D. Learning & Knowledge:

- Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.

- Identify related areas for professional development of self and act accordingly.

- Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise.

- Seek out opportunities to remain current with all developments in professional field.

- Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),

- At least 2 years of relevant experience, preferably within a highly rated international bank.