Job description

Operations & Coordination

• Support the resolution of Tier 1 operational issues within established guidelines to ensure customer and supplier satisfaction.
• Coordinate with Finance and Logistics teams to ensure timely product deliveries, ordering, and payment collections from customers.
• Conduct regular market visits to customers assigned by the Line Manager, including professionals, finance teams, purchasers, and other relevant stakeholders involved with the assigned brands/products.
• Present, promote, and clearly explain all products related to the assigned brands to professionals, purchasers, and other relevant stakeholders, ensuring accurate and professional product knowledge is delivered to customers.
• Maintain detailed log sheets for all activities, including dedicated records for call-off contracts, purchase orders, and multi-delivery POs, and collect the same from team members reporting to him/her if applicable.
• Update Salesforce daily and ensure invoiced sales are updated on a weekly basis.
• BUM can decide to assign big or strategic project/task/tender/RFQ  to line managers or respective employee as appropriate.
• Ensure timely invoicing, deliveries, installation, and operational support of products at customer sites.
• Follow up on order timelines and support adherence to delivery and project deadlines.
• Support the Project Team in executing related projects and operational activities.
• Additional duties may assign by line Manager as necessary or work need.
• Employees must ensure a proper handover of responsibilities before proceeding on leave.

Planning & Commercial Support

• Assist in preparing yearly forecasts and budgets and contribute to weekly/monthly action plans to support departmental targets.
• Prepare technical and commercial proposals and offers for customers.
• Support the promotion of company products and maintain regular engagement with customers
• Provide recommendations for product promotions, special offers, and project opportunities.
• Ensure effective communication of product updates, releases, and relevant developments to customers.

Inventory & Supply Management

• Monitor internal stock levels to ensure proper supply chain management and product availability.
• Ensure proper stock rotation and expiry management of products.
• Coordinate with Logistics and suppliers to ensure timely procurement and replenishment of products.
• Assist in maintaining departmental inventory levels and ensuring proper stock management
  Market & Product Analysis

Market & Product Analysis

• Support analysis of market trends, customer demand, competitor activities, market intelligence, and product opportunities through insights gathered from customers, suppliers, and market sources.
• Conduct competitive product quality analysis on promoted products.
• Submit weekly plans and daily reports to the Line Manager.
•  Assist in reviewing accounts receivable aging reports and provide updates to management.
• Identify operational challenges and provide feedback to management on improvement opportunities.

Innovation

• Provide input on potential product opportunities, market needs, and initiatives aimed at improving operational efficiency and service delivery

Skills

• University Degree with a medical background for eg. Doctor of Medicine, Bachelor Science, Bachelor of Dentistry, Dental Technician, Dental Nurse, Bachelor of Biomedical Engineer.
• Advance knowledge of Dental related diseases, dental devices used & services is essential.
• 1-3 years of relevant experience in medical devices, healthcare products, pharmaceutical sales, or a related healthcare environment.
• Fresh graduates may be considered, provided they demonstrate strong communication skills, product learning ability, and customer engagement potential.
• Basic understanding of hospital environments, healthcare professionals' needs, and product promotion is preferred.
• Strong scientific and product knowledge related to healthcare or medical devices.
• Good communication and presentation skills to effectively explain product features and benefits to healthcare professionals.
•  Ability to build and maintain professional relationships with customers and internal stakeholders.
• Basic sales and negotiation skills.
• Good organizational and time management skills to manage multiple customer accounts and activities.
• Ability to analyze customer needs and market feedback.
• Strong problem-solving and customer service orientation.
• Ability to work effectively in a fast-paced and team-oriented environment
• Proficiency in Microsoft Office applications and CRM systems.
• Willingness to learn quickly and adapt to new products and technologies.
• Language and proficiency: Fluent in both English and Arabic
• Computer proficiency level required: Advanced knowledge in MS Office suite
• Driving: Valid GCC driving license is preferred.