Handle all reservation requests received by telephone, email, website, and online travel agents (OTAs). Process new reservations, modifications, cancellations, and special requests accurately. Provide guests with detailed information about room types, rates, promotions, hotel facilities, and services. Upsell room categories, packages, and hotel services to maximize revenue. Ensure reservation details are entered accurately into the Property Management System (PMS). Verify guest information, payment methods, and booking requirements. Respond promptly and professionally to guest inquiries and reservation-related concerns. Coordinate with the Front Office, Housekeeping, Sales, and Revenue teams to ensure smooth guest arrivals. Monitor room availability and report any overbooking or reservation discrepancies. Maintain accurate reservation records and guest profiles. Assist with group bookings and corporate reservations as assigned. Follow hotel policies, procedures, and brand standards. Maintain confidentiality of guest information. Achieve departmental targets for conversion rates, upselling, and guest satisfaction. Perform other duties assigned by the Reservations Supervisor or Reservation Manager. Knowledge of hotel reservation systems and Property Management Systems (Opera PMS is preferred). Understanding of room inventory management. Basic revenue management and upselling techniques. Proficiency in Microsoft Office (Word, Excel, Outlook). Excellent telephone etiquette.

Skills: Time Management, Upselling, Effective Communication, Customer Communication