Job description

THE ROLE:

Campaign Manager will be the one point contact between Partner & MetLife. He / she will oversee all aspects of day to day management and ongoing coordination.  They are also responsible for creating and managing campaign budget and have good interpersonal & organizational skills

• Critical Performance Criteria – End to End campaign management 
• Where do they Sit in the Organization – One point of contact between MetLife & Sponsor

Key Relationships: 

Reports to: Sr. Sales Manager

Key Relationships: Non PPA Partnerships

Other Key Stakeholders: Gulf & EMEA Team                             

Key Responsibilities: 

• Core Expertise in Operations, Vendor Management, Client Relationship & end to end sales process
• Campaign Planning 
  1. Customer Segmentation
  2. Product Sequencing
  3. Persistency
• Forecasting, Planning & managing current & future campaigns
• Campaign Profitability / P&L management

Other Responsibilities:

• Manage all DM campaigns operating through bank call centers
• Daily Reporting.
• Reports to be sent in the approved template
• Correctness to be ensured
• Handle & resolve escalations from call center agents, TL’s and customers.
• Provide On Job training for agents and ensure they are competent enough in delivering sales numbers.
• Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards.
• Provide escalation Metrics for customer complaints and maintain TAT’s.
• Proactively act in facilitating sales, service, operations efficiency and customer satisfaction.
• Work closely with partners to ensure smooth & seamless operations process.
• Salesforce engagement
• Sales Contest
• Training

CANDIDATE QUALIFICATIONS:

Business Knowledge/Technical Skills: 

• Strong campaign management background with the below credentials

1. Banking / Insurance background
2. Extensive experience in driving and motivating team to achieve targets with strong negotiation skills
3. Client Relationship
4. Campaign Management
5. Strong Interpersonal Skills
6. Manage sponsor relationship strategically based on business requirements
   • Strong insight of financial industry, should be able to interpret and prepare strategic presentations
   • Set bold aspirations and clear vision for relationship
   • Set and execute a sponsor relationship strategy that defines which issues to focus & which opportunities to pursue
   • Ensure financial success & monitor quality
   • 5-10 years of experience with insurance & banking industry.
   • Candidate to be a graduate or post-graduate

Leadership Competencies: 

• Thinks Strategically – Sets goals & direction aligned to the company’s strategy, predict future and plan accordingly.
• Motivates People – Motivate people at all levels through continuous engagement strategies.
• Explicit communication skills - Effective communication skills which will help to have a clear understanding of the strategies and the deliverables.
• Seizes Opportunity - Seeks new opportunities /new segments and ways to create a perennial source for business generation.
• Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
• Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.