Job Description

Roles & Responsibilities

Coordinates with end users, providing technical support for lectures, conferences, live broadcasts and internal and external events. Develops, implements and maintains technology in accordance with college requirements. Coordinates with vendors on technical proposals and assesses fitment with user requirements. Assists with projects or new purchase requirements by creating technical documents and assessments to facilitate decision making. Design and produces project documentation, which includes schematics and as-built drawings. Meets with customers to understand technical requirements for upcoming events, and provides appropriate AV solutions, including rigging/de-rigging of AV setup. Develops and maintains custom programs, connectivity schematics, training and technical support for room automation systems. Facilitates AV convergence and troubleshoots technical issues methodically in collaboration with other ITS teams as required. Provides training to end users for technology usage and creates user manuals for end users as required. Customizes existing programming and design of audiovisual systems, room automation system, and teleconference and video conferencing systems to suit new user requirements. Provides technical expertise in capturing, editing and deploying recorded educational material. Keeps abreast of the latest technology in the field of AV. Performs other related duties as assigned.

Desired Candidate Profile

Bachelor's Degree with 5 plus years of relevant experience. Certified Technology Specialist (CTS ) certification preferred. Working knowledge and experience with technologies such as PTZ cameras, Camcorder, Panopto for recording and editing purposes. Extensive knowledge and ability to support teams with set up PowerPoint presentations, Zoom and MS Teams. Good communication and customer service skills provide rational support to clients. Excellent organizational skills with the ability to prioritize tasks and keep calm under pressure. Strong problem-solving and analytical skills with an eye for detail. Ability to work both independently and as a part of the team. Provides technical AV support for college events both on-site and off-site. Standard business hours with frequent evening, weekend, and early-morning work based operational needs.