To provide exceptional customer service and create a welcoming and luxurious environment for guests at Printemps Doha. The Guest Relations Officer will act as a brand ambassador, ensuring a seamless and memorable experience for all visitors, addressing inquiries, and resolving issues promptly and professionally.
Qualifications:Bachelor’s degree in hospitality management, Tourism, Communications, or a related field. Relevant certifications in customer service or guest relations are advantageous. Minimum of 2-3 years of experience in guest relations, customer service, or hospitality, preferably in a luxury environment. Proven track record of providing exceptional customer service. Excellent communication and interpersonal skills. Experience in handling guest complaints and resolving issues.

Job Specific Skills:Luxury Brand Product Knowledge: Basic understanding of luxury brands, designers, products, and trends. Customer Service Standards: Comprehensive knowledge of luxury customer service standards and etiquette. Sales and Negotiation Skills: Ability to influence customers, present product effectively, and negotiate sales. Problem-Solving: Ability to handle customer inquiries, complaints, and resolve issues effectively. Organization and Time Management: Ability to manage multiple tasks and priorities effectively. Personal Styling/Fashion Knowledge: Basic knowledge of body types, personal style, and current fashion trends. CRM Systems: Familiarity with CRM systems for managing customer data and interactions. Store Policies and Procedures: Knowledge of store policies, procedures, and services. Products & Service Knowledge: Knowledge of the products and services offered.