Job description
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
● Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
● Ensure clients’ satisfaction and adherence to Kempinski service standards.
● Follow internal credit policy.
● Follow up on lost business and bring information about them to the knowledge of the department superiors.
● Spot-check reservations made the previous day and check all VIP arrivals.
● Test calls LQA / IFH results > 85%.
● Follow the internal up-sell programme for Reservations department.
● Perform any other duties as assigned to them by management.