Description

Applications

- Ensures continuous IT support for Customer Service Dept. for eBilling and CE and to implement all modifications and improvements requested by the Dept. applying change management process.

- Fully responsible for managing internal ticketing tool for user queries related to eBilling and CE.

- Provide technical expertise and assistance in conducting application setup, configuration and testing to eBilling and CE.

- Participate in and contribute to identifying requirements and new opportunities related to eBilling system & CE.

- Schedule maintenance and upgrade of the application systems when new patches or system upgrades as released by the vendor.

- Prepare and maintain user manuals for applications under MQ Corporate applications.

- Provide user trainings as needed. Participate in the development of training materials and assist in conducting training.

- Create and maintain documentation for operational and security audit.

- Support IT Manager and Senior Consultants with various duties.

- Weekly reporting of the ongoing task and progress to the reporting head.

Policies, Systems, Processes & Procedures

- Follow policies, systems, and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

- Prepare sectional statements and reports timely and accurately to meet Qatar and department requirements, policies, and quality standards.

Related Assignments

- The job holder may be required to undertake additional duties, which may be reasonably expected and forms part of the function of the job.

5. COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

- IT Department

- Customer Service Dept External

- IT Vendors

6. CONTEXT, WORK ENVIRONMENT & DECISION-MAKING AUTHORITY:

- The job holder may exercise financial authority as per the level established by Qatar management and stipulated in the authority matrix.

- Key decisions having significant impact on the department are referred to the IT Manager for approval before implementation.

7. QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum Qualifications:

- Bachelor’s degree in Computer Science, Computer Engineering, or a related field

- MS Dynamics 365 certification in D365 Sales and Customer service.

Minimum Experience:

- 3+ years of experience in an implementation or support role in D365 for sales and customer services.

Job-Specific Skills (Generic / Technical):

- Proficiency in English

- Excellent analytical thinking and problem-solving skills

- Excellent communication and inter-personal skills

- Participation in a minimum of one MS full life cycle Dynamics 365 for Sales Customer service and field service implementations projects in a role of Functional consultants

- Experience in D365 for Sales environment and release.

- Experience in Power platform.

Desirable skills:

- Experience with MS Dynamics 365 F&O module like Finance, SCM and Projects,

- Experience in Power BI.

Interested candidates may share their updated resume wit the subject line to – [email protected]