Aziza Restaurant is seeking a warm, professional, and customer-focused Hostess to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming atmosphere and a smooth dining experience from arrival to departure. This role requires excellent communication skills and the ability to speak fluent Arabic and fluent English.

• Greet guests warmly and professionally as they enter the restaurant.

• Manage the reservation system and ensure accurate guest seating.

• Escort guests to their tables and present menus.

• Maintain a clean, organized, and welcoming reception area.

• Handle incoming calls and answer guest inquiries about the restaurant, menu, and reservations.

• Coordinate with waitstaff and management to ensure smooth table rotation and guest flow.

• Provide excellent customer service and assist in resolving any guest concerns politely.

• Monitor waiting lists and keep guests updated on wait times.

• Follow restaurant policies, hygiene standards, and safety procedures.

• Represent the restaurant with a friendly, positive, and professional attitude at all times.

Skills

Requirements:

• Previous experience as a hostess or in customer service (preferred).

• Fluent in Arabic and English (mandatory).

• Strong communication and interpersonal skills.

• Presentable, friendly, and confident with guests.

• Ability to work under pressure in a fast-paced environment.

• Flexible schedule, including weekends and evenings.