Ensure all the data entered on the database system is correct and precise.
Update Customer Information.
Contact customers and Companies.
Update our DMS and project sheet daily
Create and follow all the data through Kerridge (CRM), LMS, LMT….)
Monitor all Customers Inquiries from different channels (Web, social media, Landline …)
Monitor Our daily Survey to ensure that our client’s satisfaction
Provide a daily Digital Leads Report.
To keep a diary of press communications activity
Provide a Monthly Digital Monitoring Report
Attend to customers contacts (Inbound/Outbound) and resolve inquiries, issues, and complaints.
Skills
Maintain high level of customer satisfaction and promoted company reputation by ensuring complaints received are logged in system, followed up, customer notified and provide updates on resolution.
Educates and directs customers to appropriate channels to enhance customer convenience
Handle average of 100 Call per day.