About the Role: We are looking for a Service Delivery Manager – Home Appliances to lead and manage the end-to-end service operations for major home appliance brands such as Samsung, Whirlpool, Ariston, Indesit. The ideal candidate will have hands-on experience with at least one of these brands(LG, Samsung, Whirlpool, Onida, Beko, Ariston, Indesit etc) ensuring high-quality service delivery, timely repairs, and customer satisfaction. Key Responsibilities: -Manage daily after-sales service operations for multiple appliance brands. -Supervise service technicians, assign jobs, and monitor performance. -Ensure timely completion of installations, repairs, and maintenance. -Coordinate with brand representatives and distributors for warranty and spare parts. -Maintain service quality and compliance with brand standards. -Resolve escalated customer complaints and ensure satisfaction. -Track and report key service KPIs (TAT, customer feedback, repeat jobs).

-Experience: Minimum 5–8 years in appliance service operations, with experience in at least one major brand (LG / Whirlpool / Samsung / Onida / Beko / Ariston / Indesit). -Education: Diploma or Degree in Electrical / Electronics / Mechanical Engineering. -Skills: Strong leadership, customer service, and technical knowledge of appliances. -Proficiency in MS Office and service tracking systems (CRM/ERP). -Valid Qatar Driving License preferred. Why Join Us: -Opportunity to work across multiple international brands. -Leadership role in a growing after-sales service division. -Competitive salary and performance-based benefits. -Supportive and dynamic work environment.