Key Responsibilities
-Receive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.
-Assign and dispatch technicians promptly based on service needs and availability.
-Create and update job cards in the system for each service request.
-Track service progress and follow up to ensure timely completion.
-Respond to client emails and inquiries in a professional and timely manner.
-Maintain service records and ensure data accuracy in the system.
-Coordinate with the service team to resolve escalations and urgent requests.
-Support overall customer satisfaction by ensuring excellent service delivery.
-Proven experience in customer service, coordination, or administrative support (preferably in a technical/service industry).
-Strong communication skills (verbal & written).
-Proficiency in MS Office / ERP systems / CRM tools.
-Ability to multitask, prioritize, and handle client queries efficiently.
-Knowledge of appliances and AC servicing will be an advantage.
-Organized, detail-oriented, and customer-focused personality.