• Respond to inbound helpdesk requests via phone, email, or ticketing system.
• Provide technical support for hardware, software, network issues, and general IT inquiries.
• Troubleshoot and resolve issues with operating systems, applications, and peripherals.
• Assist users with setting up and configuring hardware, software, and network systems.
• Document issues, resolutions, and common troubleshooting procedures in the knowledge base.
• Escalate complex or unresolved issues to senior IT staff or relevant departments.
• Install, configure, and update hardware and software systems for end-users.
• Monitor and maintain computer systems and networks to ensure optimal performance.
• Perform routine maintenance tasks such as system backups and software updates.
• Provide training and assistance to users on basic software and system functionalities.
• Participate in IT projects as needed, such as system upgrades or new software implementations.

Skills

• Proven experience as an IT Helpdesk Analyst, IT Support Specialist, or a similar role.
• Knowledge of IT systems, networks, and troubleshooting methods.
• Strong problem-solving and analytical abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.