Job Summary:

We seek a highly skilled and experienced Operations Supervisor with a strong background in the electrical field. The ideal candidate will have 4 to 5 years of experience in customer support, operations, or a related role, along with a technical qualification such as B.Tech, Diploma, or equivalent other bachelor's degree.

Key Responsibilities:

-Conduct customer satisfaction surveys to identify areas for service improvement.

-Handle customer inquiries via phone, directing calls to the relevant department when necessary.

-Resolve customer issues efficiently and provide clear, step-by-step solutions.

-Manage payment processing and order deliveries.

-Assist customers in selecting the right products based on their needs and budget.

-Address customer concerns and complaints promptly and professionally.

-Build and maintain positive relationships with clients through phone and in-person interactions.

-Schedule and coordinate appointments according to client availability.

-Oversee and ensure smooth operational processes related to technical services and customer support.

Requirements:

-B.Tech, Diploma, or other equivalent qualification in bachelor's degree or a related field.

-4 to 5 years of experience in a similar role.

-Strong communication and interpersonal skills.

-Proficiency in MS Office (Word, Excel, Outlook).

-Ability to manage multiple tasks and meet deadlines.

-Strong leadership and problem-solving skills.

-Ability to work both independently and collaboratively.

-Multilingual proficiency in English, Hindi, Malayalam, Tamil, and Arabic (spoken and written).

Additional Information:

-Candidates must be based in Qatar or KSA or be willing to relocate.

If you meet the above requirements and are eager to take on a leadership role in operations, we encourage you to apply!

Skills

• B.Tech, Diploma, or other equivalent qualification in bachelor's degree or a related field.
• 4 to 5 years of experience in a similar role.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to manage multiple tasks and meet deadlines.
• Strong leadership and problem-solving skills.
• Ability to work both independently and collaboratively.
• Multilingual proficiency in English, Hindi, Malayalam, Tamil, and Arabic (spoken and written).