OBJECTIVE/ PURPOSE OF THE JOB
A Travel & Tourism Agent role is to help customers arrange their travel plan and holiday.
KEY RESPONSIBILITIES
- Contributes to agency efforts by accomplishing related tasks as needed
- Meets with clients to determine travel needs, budgets, and preferences
- Handles travel issues, conflicts, complaints, cancelations, and refunds
- Builds and maintains relationships with travel and tour vendors
- Maintains accurate records of bookings, payments, transactions, phone calls, and meetings
- Attends travel seminars and conferences
- Conducts research on destinations and industry tends
Skills
JOB REQUIREMENT
- Diploma or Bachelor's Degree
- At least 2-3 years of experience in Travel and Tourism industry
- Preferably with GCC exposure
- Strong sales and interpersonal skills
- Excellent knowledge of IATA & Amadeus system
- Strong problem-solving skills