Position Summary:

The Technicians’ Supervisor will oversee the daily operations of the technical support team, ensuring high-quality service delivery and customer satisfaction. This role involves managing technical staff, coordinating maintenance activities, and implementing improvements to enhance operational efficiency.

Responsibilities:

• Team Leadership: Supervise and mentor technical staff, including Apple Repair Technicians, fostering a collaborative and high-performance work environment.

• Training and Development: Provide ongoing training to team members to maintain up-to-date knowledge of Apple products, services, and repair processes, ensuring adherence to Apple's quality standards.

• Process Improvement: Implement and monitor technical procedures and processes to enhance operational efficiency and service quality.

• Quality Assurance: Ensure all technical risks associated with products are identified and mitigated to enable a quality ramp, aligning with Apple's commitment to excellence.

• Customer Support: Assist in resolving escalated technical issues, ensuring customer satisfaction and loyalty.

• Reporting: Provide written reports on technical operations and performance metrics as required.

Skills

Qualifications:

• Bachelor’s degree in a related field or equivalent experience.
• Apple Certified Mac Technician certification is a plus.
• Strong technical background in Apple products and services.
• Proven leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced, high-pressure environment.