Manage daily customer operations via multiple channels (Calls, e-mails and walk in customer).

·        Manage customer escalation and complaints on the spot.

·        Ensure customer satisfaction by supporting the management of all enquires and complaints by Client customers directed at customer service branches.

·        Confers with customers to provide information about Client services, registering their complaints if any, resolving their queries or obtaining other relevant customer details including history of association between Client and the customer

·        Coordinate and Resolves issues in customer service and ensure the tracking and closure of the same according to Client customer service code of practice if escalate to the supervisor level

·        Overseas records of customer interactions or transactions including but not limited to customer queries, complaints, comments as well as actions taken to resolve issues faced by them

·        Ensures all customer services policies and procedures as per the Client customer service code of practice are followed

·        Refers unresolved customer grievances to designated departments for further investigation

·        Educate customers about organization’s products or services.

• ·        Any other required tasks

Skills

• Previous experience in a customer support role.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• Showing high efficiency along with handling several tasks in the daily routine.
• Strong command of handling relevant computer operation activities to boost overall work productivity.
• Refined communication skills with an ability to persuade customers.
• Ready to adapt and elevate existing skills based on improvement feedback.