Job Description
Key Accountabilities:
- Manage the daily operation of the Vodafone Retail Store to provide a highly quality customer service experience.
- Lead and coach the Retail Store staff to ensure they provide a positive retail experience to our valued customers, and to help them achieve their targets.
- Manage and sell Vodafone products and services and take the opportunity to up-sell, where possible to meet sales targets and objectives.
- Co-ordinate with sales Promotions for the planning and execution of product launches, special offers and announcements to ensure your store staff are prepared to handle enquiries.
- Manage Inventory and cash flow, prepare daily reconciliation reports for management review and approval.
- Monitor overall performance of your store against agreed sales targets and service standards. Ensure high level of staff engagement & Performance discussion throughout the year with effectively handle the churn and retention of customers.
- Drive all special campaigns and programs run within the store to ensure maximum profitability from strategic product
- Ensure that the shop is maintained at high standards to maximize TNPS and mystery shopping results.
- Perform any additional project, task or activities assigned/delegated by the Line Manager.
Must have Educational technical / professional qualifications: Bachelor’s Degree in Business Sales or Administration equivalent
Knowledge and experience:
- 8 to 10 years of relevant experience of leading role in customer facing store management in telecommunication sector with computer literacy, Windows Operating Systems, and internet applications.
- Flexible to work varied shifts within a 24x7 environment, including weekend & holiday work schedules
Qualifications
Must have Educational technical / professional qualifications: Bachelor’s Degree in Business Sales or Administration equivalent