Key Responsibilities:

1. Apple Product Repairs & Maintenance

• Diagnose, repair, and maintain Apple devices, including iPhones, iPads, MacBooks, and other Apple products.

• Perform hardware and software troubleshooting, ensuring all repairs meet Apple standards.

• Conduct in-depth assessments to determine the best course of action for repairs or replacements.

2. Customer Support

• Provide professional and friendly assistance to customers regarding their Apple devices.

• Explain repair options and costs clearly, ensuring customer satisfaction.

• Document and track all service cases using internal systems.

3. On-Site Technical Support

• Visit customers’ locations to provide technical support, pick up defective devices, or complete on-site repairs as needed.

• Ensure timely and professional service during all field visits.

4. Inventory & Quality Control

• Ensure all repair tools and Apple-certified parts are well-maintained and in stock.

• Conduct regular quality checks on repaired devices to ensure adherence to Nology Store’s standards.

5. Team Collaboration

• Collaborate with the after-sales, customer service, and warehouse teams to streamline repair and replacement processes.

• Provide technical insights and support for ongoing product management and service improvement.

Qualifications:

• Experience: Minimum of 2 years of experience in Apple device repair and troubleshooting.

• Certification: Apple Certified Technician (ACMT) or equivalent is preferred.

• Technical Skills:

• Proficient in diagnosing and repairing Apple hardware and software issues.

• Familiarity with Apple’s tools and diagnostic software.

• Knowledge of warranty policies and claims processes for Apple products.

• Other Skills:

• Strong communication and problem-solving abilities.