Information Technology Help Desk Support

Job Title: IT Helpdesk Support

Location: Qatar

Job Summary:

We are seeking a skilled and customer-focused IT Helpdesk Support professional to provide technical assistance and support to end-users. The ideal candidate will troubleshoot and resolve hardware, software, and network-related issues, ensuring smooth IT operations within the organization.

Key Responsibilities:

  • Provide first-level technical support to users via phone, email, or in-person.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Log, track, and document support requests and resolutions in the helpdesk ticketing system.
  • Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
  • Support user account management tasks, including password resets and access permissions.
  • Install and update software applications, patches, and drivers as needed.
  • Escalate complex issues to higher-level support teams and follow up to ensure resolution.
  • Educate users on best practices for IT security and system usage.
  • Monitor IT systems and report any performance or security concerns.
  • Maintain inventory of IT assets and provide regular status updates to management.

Qualifications and Skills:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 5+ years of experience in IT helpdesk or technical support roles.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with basic networking concepts (e.g., TCP/IP, DNS, VPN).
  • Experience with Active Directory, Office 365, and other enterprise applications.
  • Proficiency in using helpdesk ticketing systems.
  • Excellent problem-solving and multitasking abilities.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.

Preferred Certifications:

  • CompTIA A+
  • ITIL Foundation
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Cisco Certified Network Associate (CCNA)

تاريخ النشر: ٢٢ يناير ٢٠٢٥
الناشر: LinkedIn
تاريخ النشر: ٢٢ يناير ٢٠٢٥
الناشر: LinkedIn