الوظائف / وظائف تكنولوجيا المعلومات IT / IT Manager

IT Manager

ECCO Gulf WLL - قطر - الدوحة
توظيف: دوام كامل
Key Responsibilities

  • Project Management & Implementation:
    • Oversee IT project planning, implementation, and delivery for call center technology solutions.
    • Ensure compliance with project milestones, budgets, and government tender requirements.
    • Coordinate with vendors and service providers for system upgrades and deployments.
  • Infrastructure Management:
    • Maintain a robust IT infrastructure, including servers, networks, and communication systems, to ensure high availability.
    • Design and implement redundancy systems to meet strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
  • Disaster Recovery (DR):
    • Establish and maintain a disaster recovery plan to ensure business continuity.
    • Conduct regular DR drills to test the effectiveness and readiness of IT systems.
  • Security & Compliance:
    • Manage IT governance and ensure compliance with ISO 27001 and other regulatory frameworks.
    • Conduct regular security audits and risk assessments to mitigate vulnerabilities.
    • Ensure data privacy and protection align with government and industry standards.
  • Team Leadership:
    • Lead a team of IT professionals, including engineers and support staff, to achieve organizational objectives.
    • Provide training and mentorship to enhance team competencies.
  • Vendor & Stakeholder Management:
    • Collaborate with internal stakeholders and external vendors for hardware and software procurement.
    • Negotiate service-level agreements to ensure adherence to quality and performance standards.
  • Continuous Improvement:
    • Analyze and recommend innovative technologies to improve call center operations.
    • Develop strategies to enhance system efficiency, user satisfaction, and cost-effectiveness.
Key Skills

  • Leadership and team management.
  • Strong problem-solving and analytical skills.
  • Excellent communication and stakeholder management.
  • Knowledge of government procurement and tendering processes.
  • Familiarity with emerging technologies such as AI for call centers.

Qualification

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 7+ years of experience in IT management, preferably in a call center or government project environment.
  • Proven experience with infrastructure design, disaster recovery planning, and ISO 27001 compliance.
  • Proficiency in project management methodologies (Agile, PMP certification preferred).
  • Strong knowledge of network management, cloud technologies, and cybersecurity principles.
قدم على موقع الوظيفة
تاريخ النشر: ٢٠ يناير ٢٠٢٥
الناشر: LinkedIn
تاريخ النشر: ٢٠ يناير ٢٠٢٥
الناشر: LinkedIn