Job Summary:

The Credit Controller is responsible for ensuring the timely collection of outstanding debts and minimizing financial risk through effective credit management for the various lines of businesses of Starlink primarily in B2B environment. This role emphasizes the close monitoring of overdue accounts and implementing strategies to improve collections while maintaining positive relationships with clients and internal stakeholders.

Key Responsibilities:

Credit Management

1. Actively engage with our advisors and Management for finalization of Credit Policy for Starlink.
2. Evaluate and approve customer credit applications, ensuring adherence to the company’s credit policies and Management Committee directives.
3. Develop and maintain comprehensive customer profiles, monitor credit limits, payment terms and risk ratings, recommending adjustments based on customer performance and risk analysis.
4. Analyze credit data and financial statements to assess customer risk profiles.

Overdue Monitoring and Debt Collection

1. Closely monitor overdue accounts and follow up promptly to ensure timely payment.
2. Maintain a comprehensive overdue tracker and regularly update management on aged receivables.
3. Work proactively with customers to resolve disputes or discrepancies causing delays in payment.
4. Escalate high-risk overdue accounts to senior management or initiate legal proceedings if required in coordination with Management.
5. Develop and implement targeted recovery strategies for long-outstanding accounts.

Reporting and Analysis

1. Generate and present detailed reports on overdue accounts, aging analysis, and collection performance. Generate average debtors days reports.
2. Identify trends in overdue payments and recommend actionable solutions to minimize delays.
3. Assist in forecasting cash flow based on receivables performance.
4. Present diluted gross margin for businesses to Management Committee allocating the cost of funds

Process Improvement

1. Identify opportunities to enhance credit control and collections processes.
2. Ensure compliance with internal controls and financial regulations.

Stakeholder Management

1. Collaborate with various internal teams to resolve credit-related issues and guidance to business teams about any potential risks
2. Maintain strong relationships with customers to ensure alignment on payment terms and reduce the risk of overdue accounts.
3. Support and train various teams on the credit control processes.

Qualifications and Skills:

Education and Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 5-8 years of experience in credit control, accounts receivable, or collections.
• Experience in managing overdue accounts in a mid-to-large B2B organization is a plus.

Technical Skills:

• Proficiency in financial management software (Microsoft Dynamics or an equivalent software) and Microsoft Office Suite, especially Excel.
• Strong knowledge of credit management principles, aging analysis, and regulatory compliance.

Soft Skills:

• Strong personality with excellent negotiation and conflict resolution skills.
• Confident and assertive in handling challenging conversations with customers and internal stakeholders.
• Strong attention to detail and analytical thinking.
• Ability to work under pressure and prioritize tasks effectively.
• Team-oriented with leadership capabilities

Key Performance Indicators (KPIs):

• Reduction in the percentage of overdue accounts.
• Improvement in average debtor days (DSO – Days Sales Outstanding).
• Achievement of monthly and quarterly collection targets.
• Effective resolution of payment disputes within agreed timelines.

Skills

• Problem-Solving Abilities: Credit managers need strong problem-solving skills to address credit issues, negotiate payment terms, and find solutions to payment challenges. Proactive problem-solving contributes to maintaining a healthy credit portfolio and minimizing delinquencies.
• Communicates credit policies and decisions with clarity and precision, ensuring a thorough understanding by clients and team members.
• Excels in interpersonal communication, fostering positive relationships with clients and stakeholders while conveying credit-related information.
• Demonstrates strong verbal and written communication skills to articulate complex credit concepts and decisions in an understandable manner.