As a direct sales executive, the person needs to work closely with customers to determine their needs, answer their questions, promote products and services with aim of maximizing profits.

Role Accountabilities:

·      Greet customers, respond to questions, inform about new products and services, and provide outstanding customer service.

·      Handle customer complaints and provide on time resolutions

·      Achieve monthly set sales targets and increase store sales

·      Stay updated with current product knowledge and be aware on-going promotions

·      Cross-sell products to increase purchase amounts.

·      Ensure all price sticker and price tickets are updated with the latest prices.

·      Complete and maintain daily reports as required

·      Adhere to Shop and Salesperson standards set

·      Document sales by creating or updating customer profile records

Skills

Role Key Performance Indicators:

(Please highlight the main KPIs for this role in the context of the Department’s activities)

·      Achieve set monthly individual and store sales targets as per categories

·      Adhere to Shop and Salesperson standards set

·      Increase sales through upselling and cross selling products and services offered in retail

·      Have updated knowledges of products and services offered in the store

·      Ability to effectively communicate with customer and handle various queries and complaints