About the role

The air cargo industry is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talent – the bold, the imaginative and the change-makers. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an exciting opportunity to join our Doha-based Qatar Airways Cargo Operations team as a Cargo Training Manager.

As a Cargo Training Manager, you will be responsible for developing, implementing, and managing training administration and programs. You will ensure that all employees are adequately trained on cargo handling procedures, safety regulations, and customer service standards. You will work closely with various departments to identify training needs and deliver effective training solutions.

Other operational duties will include:

• Training Programs Development: Design and develop comprehensive training programs for cargo operations staff, including new hire orientation, ongoing training, and specialized training modules
• Conducting Training Sessions: Facilitate workshops to ensure staff are knowledgeable about cargo handling procedures, safety protocols, and customer service standards
• Training Effectiveness Evaluation: Assess the effectiveness of training programs through feedback, testing, and performance metrics. Make necessary adjustments to improve training outcomes
• Compliance and Safety: Ensure all training programs comply with industry regulations, safety standards, and company policies. Stay updated on changes in regulations and incorporate them into training materials
• Training Materials: Create and update training materials, manuals, and guides. Utilize various training methods, including e-learning, hands-on training, and classroom instruction
• Collaboration: Work closely with department heads and supervisors to identify training needs and develop customized training solutions. Collaborate with external training providers as needed
• Record Keeping: Maintain accurate records of training activities, employee progress, and certification statuses. Prepare reports on training outcomes and compliance
• Continuous Improvement: Continuously seek ways to improve training programs and stay current with industry best practices and technological advancements

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About You

We are looking for a professional with the following skills and experience:

• Bachelor's degree in Business, Logistics, Education, or a related field
• Minimum of 5 years of experience in Cargo Operations, with at least 2 years in a training or supervisory role
• Strong knowledge of cargo handling procedures and safety regulations
• Ability to design and implement effective training programs
• Proficiency in using training software and e-learning platforms
• Strong organizational and record-keeping skills
• Relevant certifications in cargo handling or training (e.g., IATA certification) will be an advantage
• Ability to work flexible hours, including evenings and weekends
• Note: This position may require occasional travel to various training locations

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.