OBJECTIVE/ PURPOSE OF THE JOB

This individual contributing role uses technical expertise to ensure effective provisioning, installation, commissioning and handed-over of new biomedical equipment in hospitals, clinics and health centers as per his/ her assigned equipment and coverage area.

Uses technical expertise to ensure effective service and maintenance of under-service contracts and assigned biomedical equipment as per company/ department guidelines and manufacturer's recommendations.

To be able to integrate mechanical/ electrical/ electronic/ computer skills, experience and related education to keep medical equipment up and running in the eyes of doctors, nurses, end-users and hospital/ clinic administrators.

KEY RESPONSIBILITIES

• Ensure customer's daily technical complaint and issues on medical equipment have been address to in a properly manner.


• Identify medical equipment specification, conduct installation, commissioning and handed-over of new medical equipment effectively.


• Carry-out planned and unplanned preventive and corrective maintenance of medical equipment as assigned.


• Provide technical support to sales team on customer's technical issues such as determining pre-installation requirements and end-user training on equipment operation.


• Completes the needed documentation and service reports and participates in department planning and strategies as required to achieve company goals.


• Always updated on all maintenance contracts preventive maintenance schedule.


• Provide technical support/ assistance, efficient and effective service & maintenance to all customer's calls to ensure their satisfaction & trust.


• To monitor, perform and ensure scheduled periodic preventive and corrective maintenance in a timely manner.


•  Establish very close relationship with key customers, especially with VIP clients.


• Provides inputs and participates in department planning and strategies to achieve department goals.


• Participates in the implementation of short-term strategic goals of the department.


• Determine service priorities and time tables, allocate the needed resources/ tasks.


• Ensure proper managing of the initial call from the customer.


• Effectively communication skills to engage the customer and start service experience.


• Follow-up with customer regarding outstanding issues.


• Works with all personnel and outside contacts to satisfy clients and achieve company goals.


• Gathers & derives knowledge & experience of the technical aspects of Biomedical Equipment in order to analyze issues and find solutions.


• Identifies & proposes effective technologies in order to satisfy customer requirements & issues.


• Constantly strives to identify new techniques in working with medical equipment to improve its performance, resolving system issues efficiently and reducing downtime.

Skills

JOB REQUIREMENT

• Bachelor of Science / Degree in Biomedical/ Electronics/ Electrical/ Mechanical Engineering.


• Computer knowledge/certification preferred.


• Must have driving skills & license.


• Minimum one year total experience in the Biomedical Field with experience in various Surgery Medical lines.


• Preferred Experience in Qatar Market


• Language and proficiency: Fluent in both English and Arabic


• Driving: Valid GCC driving license required.