QTerminals is a leading international port and terminal operating company, jointly established by Qatar Ports Management Company (Mwani Qatar – 51% shareholding) and Qatar Navigation (Milaha – 49% shareholding). QTerminals provides handling services for Containers, Bulk, General Cargo, RORO, Livestock, as well as Off-Shore supply and cruise ships services. With a focus on employing and retaining the brightest talents, QTerminals aims to be the best terminal operator in the region in terms of overall quality of service and client satisfaction. Its long-term vision is to be recognized internationally as the most reliable terminal operator and an enabler for the economic growth of Qatar.

QTerminals Group portfolio consists of QTerminals’ flagship Hamad Port in Qatar, QTerminals Antalya in Türkiye, QTerminals Olvia in Ukraine and QTerminals Kramer Rotterdam in The Netherlands. For more information, please visit our website www.qterminals.com.

IT Support Engineer

We are looking for an enthusiastic IT Support Engineer who can provide round the clock support to business users troubleshooting and resolving issues promptly to minimize operational disruptions. This role is also responsible for the continuous, 24/7 monitoring and management of the organization's IT operations, infrastructure, and security systems. This will be based in Hamad Port reporting to the Head of IT Operations & Security.

Main Job Responsibilities:

• Provide 24/7 technical support to business users, addressing and resolving IT-related issues promptly to minimize downtime and ensure smooth business operations.
• Administer, configure, and maintain the organization’s network, servers, and cloud services, ensuring they meet operational and security standards.
• Troubleshoot hardware, software, and network problems, escalating to higher-level support teams when necessary.
• Monitor IT infrastructure, including networks, systems, and cloud environments, ensuring consistent availability, performance, and security.
• Collaborate with other IT teams to implement system upgrades, patches, and new technologies to improve overall infrastructure performance.
• Participate in on-call rotations to provide continuous IT support during off-hours and weekends.

To be successful in this role you should have:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3-5 years of hands-on experience in IT support, systems administration, or network administration.
• Proven experience in troubleshooting hardware, software, and network issues in high-pressure environments.
• Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, or equivalent.
• Strong knowledge of network administration, cloud platforms (AWS, Azure, etc.), systems administration (Windows/Linux), and security protocols.
• Familiarity with security best practices, including firewalls, intrusion detection/prevention systems (IDS/IPS), and antivirus tools.
• Willingness to work in shifts and participate in on-call rotations to provide 24/7 support, including weekends and holidays.
• Good understanding of Qatar and GCC culture and working environment.

Employment conditions:

We offer you the opportunity to develop yourself in an ambitious international business environment. QTerminals offers a competitive compensation & benefit package in a tax-free environment. The company offers relocation support for candidates coming from outside Qatar.

Applications can be submitted via LinkedIn to the attention of Leonil Salve, Recruitment Coordinator.