الوظائف / وظائف تكنولوجيا المعلومات IT / SB: IT Support Technician

SB: IT Support Technician

NAKILAT - قطر - الدوحة
توظيف: دوام كامل
Key Responsibilities

  • Support Request Management:
    • Respond promptly to incoming support requests via phone, email, or ticketing system.
    • Prioritize and manage multiple support requests to ensure timely resolutions.


  • Troubleshooting and Issue Resolution:
    • Diagnose and troubleshoot hardware and software issues for end users.
    • Provide guidance on resolving basic technical problems.
    • Escalate unresolved issues to higher-level support teams as necessary.
  • Site Preparation and Equipment Management:
    • Prepare, install, and configure desktop and laptop computers, printers, and peripherals at each project site.
    • Ensure that all systems are operational and optimized for user needs, addressing any installation challenges in real time.
  • Printer Configuration and Maintenance:
    • Configure network printers to ensure accessibility for all users.
    • Provide ongoing maintenance and troubleshooting support for printing issues.
  • Documentation and Reporting:
    • Maintain comprehensive documentation of support requests and resolutions within the ticketing system.
    • Generate regular reports detailing support activities, response times, and system performance metrics.
  • Collaboration and Team Participation:
    • Actively participate in team meetings, contributing to goals and initiatives.
    • Collaborate with other IT staff to enhance support processes and efficiency.
  • IT Asset Management:
    • Maintain accurate inventories of IT assets, including hardware and software licenses.
    • Assist with the procurement and lifecycle management of IT equipment.
  • Physical Site Support:
    • Provide on-site assistance for technical issues, including equipment installation and troubleshooting.
    • Travel to various locations as required to ensure all systems function optimally.
  • Customer Service Excellence:
    • Deliver high-quality customer service to all end users.
    • Build positive relationships with users to enhance satisfaction with IT services.
Additional Responsibilities

  • Conduct user training sessions on IT systems and software applications.
  • Assist with network connectivity issues and ensure secure access to IT resources.
  • Support IT projects and initiatives as directed by management.

Qualifications

  • Proven experience as an IT Technician or in a similar support role.
  • Strong knowledge of computer systems, hardware, software, and networking.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.
  • Diploma in Information technology or higher.
  • CompTIA A+, ITIL Foundation V3 Preferred
قدم على موقع الوظيفة
تاريخ النشر: ٢٧ نوفمبر ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ٢٧ نوفمبر ٢٠٢٤
الناشر: LinkedIn