Host

قطر

OBJECTIVE


This role is individually contributing assigned work by presenting a positive first impression of the establishment's friendliness, excellent service and high standards.  The Host is meeting and greeting customers upon arrival, informs of their wait time, monitors a waiting list, enters guest names in the computer system, shows their table and making sure that tables are cleaned after use for a quick turnaround time by thanking customers upon departure.


KEY RESPONSIBILITIES



  • Deals with all customer in a tactful, polite and friendly manner

  • Opens whenever possible the front door for customers entering or leaving the Restaurant/ outlet

  • Welcomes customers by greeting with enthusiasm while leading them to the record reservations, with patience at all times

  • Thanks guests as they leave and invites them to return

  • Keeps the working area/ restaurant tidy and clean, this includes hovering and mopping, perform light housekeeping duties such as cleaning glasses, ensures restrooms are clean, stocked and orderly.

  • Assists customer's need, refilling beverages, billing out and doing multi task when necessary like answering phone calls and fills to go orders.

  • Provides senior management with feedback about arising customer complaints, encountered service issues

  • Visits customers table when necessary to ensure the needs are attended

  • Ensures full adherence to internal SOP, Hygiene and Food safety standards

  • Answers calls for reservations, cancellations or general inquiries

  • Reports on duty on time in correct uniform/ grooming standards

  • Understands and memorizes seating chart

  • Advises senior management on table turnaround to increase overall operational efficiency

  • Trains new employees in the same job line in other outlets/ brands if necessary

Skills


  • Higher secondary education essential or

  • Equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant

  • Must have minimum of 1 year working experience in similar capacity

  • Excellent command of English, Arabic desirable

  • Must have excellent interpersonal skills, confidence and customer service skills

تاريخ النشر: ١٣ نوفمبر ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ١٣ نوفمبر ٢٠٢٤
الناشر: Bayt