IVANTI CONSULTANT

قطر

Nair Systems, is a QFC based, boutique leading edge technology consulting and professional services firm focusing on Digital Banking, Artificial Intelligence, Big Data & Data Analytics, Cyber Security, Blockchain and Cryptocurrency and Robotic Process Automation. 

 

Nair Systems is currently looking for Ivanti Neurons ITSM/ITAM Administrator for our Qatar operations with the following terms & conditions.

Position Overview: To manage and optimize our Ivanti IT Service Management platform. This role requires a dynamic problem solver who will serve as a Subject Matter Expert (SME) in system configurations, customizations, and integrations to enhance IT service delivery.



Key Responsibilities:

  • Platform Management: Design, configure, and maintain the Ivanti Neurons ITSM/ITAM platform to support IT service management processes.
  • Customization: Customize and configure modules including Incident, Request Offering, Problem, Change, Service Catalogue, and Asset Management.
  • Workflow Development: Develop and implement workflows, forms, templates, and business reporting according to organizational requirements.
  • Integration Management: Manage integrations with other IT systems and tools, ensuring seamless connectivity with monitoring systems, automation tools, and asset management databases.
  • Data Integrity: Ensure data accuracy and integrity within the Ivanti Neurons ITSM system.
  • User Administration: Administer user access, roles, and permissions within the platform.
  • Performance Monitoring: Monitor system performance, troubleshoot issues, and conduct application release testing and upgrades.
  • Optimization Solutions: Implement solutions to enhance the platform’s performance and reliability across the business.
  • Collaboration: Work with IT teams to identify and implement opportunities for process improvement and automation.
  • Training & Support: Provide training and support to end-users to ensure effective use of the Ivanti Neurons ITSM platform.
  • Documentation: Develop and maintain user guides and standard operating procedures (SOPs).
  • ITIL Alignment: Align ITSM processes with ITIL best practices and conduct regular reviews for enhancements.


Skills

  • Proven experience in a Service Operations environment within a corporate enterprise organization.
  • High-level experience with Ivanti ITSM/ITAM modules.
  • Familiarity with SQL connectors and reporting is a plus but not essential.

Essential Skills:

  • Platform Proficiency: Hands-on experience with Ivanti ITSM platform administration in large enterprise environments.
  • Technical Skills: Understanding of SQL, scripting, and workflow automation.
  • Analytical Ability: Strong data analysis skills for assessing system performance and process efficiency.
  • Problem-Solving: Ability to analyze and resolve complex technical issues.


تاريخ النشر: ١٣ نوفمبر ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ١٣ نوفمبر ٢٠٢٤
الناشر: Bayt