About the role

We are pleased to announce an exciting opportunity to join our quickly growing Digital Enablement team as a Product & Services Design Manager.

As a Product & Services Design Manager, you will be responsible for implementing the UX strategy across all Qatar Airways' digital platforms. You will be leading a team of designers responsible for development of a human-centered design process that balances data, customer insights, problem-solving and innovation to create frictionless end-to-end experiences for Qatar Airways' customers.

As part of your daily responsibilities, you will also:

• Work on creation and execution of a UX strategy for the Qatar Airways' digital platforms including qatarairways.com and the mobile app, championing design cohesion and consistency across all products and features, while continuing to foster a culture of innovation and invention.
• Lead day-to-day creative and holistic design thinking across diverse product releases and teams; driving the direction, style, and methodology of design and accessibility.
• In collaboration with key stakeholders, lead the UX efforts for Qatar Airways' digital platforms, accounting for the needs of a global user base.
• Partner up with product owners and product managers to understand their needs and translate them to meaningful user-centric designs that provide a frictionless user experience.
• Lead strategic design reviews and review deliverables from Designers and researches, as well as present deliverables to peers, product managers and high-level partners.
• Oversee development of effective specifications and documentation of design patterns within the team.
• Working with product managers and engineers to define the roadmap for their products across the customer journey while ensuring cross-functional collaboration and design consistency.
• Partner with the research and analysis teams to identify opportunities for the creation of new products across the customer's journey on qatarairways.com and the mobile app, from inspiration, to exploration and engagement, all the way through retention.

Qualifications

About You

We are looking for a professional with the following skills and experience:

• Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience
• A portfolio of work demonstrating compelling design solutions and showcasing your ability to turn ideas into a holistic UX vision.
• Demonstrated experience in UX Design, Interaction Design or Product Design.
• Management experience leading Design teams.
• Ability to work independently and manage multiple, time-sensitive deliverables and competing priorities.

Preferred qualifications

• Experience working with Web Analysis tools such as Adobe Analytics.

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• If you are a Deck Crew (Qatar Airways & Qatar Executive) or Qatar Executive Cabin Crew candidate, you would require a NOC to apply for this role.

For clarification or if you experience any problems while uploading your documents, please contact your Admin or HRBS / Recruitment Team for assistance.