About the role

Welcome to a world where ambitions fly high!

Join our award-winning team of culturally-diverse professionals and take your career to new heights.

We are looking for talented individuals, to be part of our team based at our office in Ahmedabad, India.

Join us as a Customer Service Supervisor!

Based in Ahmedabad Contact Center, you will be responsible to supervise a team alongside you will also be responsible in providing service excellence to customers through telephone, e-mail, fax, web chat or in person in order to achieve customer satisfaction, sell Qatar Airways products and generate revenue and take all possible measures to avoid loss of revenue.

Qualifications

About you:

• The successful candidate must have the following qualifications:
• Bachelor Degree or equivalent with Minimum 2 years of job-related experience or High School / Diploma or equivalent Qualification with Minimum 3 years of job-related experience
• Experience of GDS, particularly Amadeus
• Having completed IATA or airline Basic Tariff course is preferred.
• Must have Contact Center / Call Center Experience. 
• Must have supervisory or leadership experience and ability to take ownership and see tasks through to competition 
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Flexible to work on shifts.
• Can work under pressure

Application Guidelines

• Employees must submit applications through internal vacancies portal (via GEMS) only.
• Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.