Job Overview:

We are seeking a highly motivated and enthusiastic Customer Service Executive to join our team in Lusail. This role is ideal for fresh graduates or candidates with up to 2 years of experience who are eager to develop their skills, particularly in the AI technology sector. The ideal candidate is energetic, willing to learn, and committed to providing exceptional service to our clients.

Key Responsibilities:

• Handle customer inquiries efficiently and provide accurate information regarding our products and services.

• Assist in troubleshooting issues, escalating as necessary to ensure swift resolution.

• Engage with customers through various communication channels, maintaining professionalism and empathy.

• Collaborate with team members to optimize workflows and improve service quality.

• Actively participate in training sessions to gain knowledge on AI technology and our company’s offerings.

• Contribute ideas to improve the customer experience and increase customer satisfaction.

• Work at a computer workstation throughout the shift, managing and tracking customers requests.

Skills

• Bachelor’s degree in any field.

• 0-2 years of experience in customer service or a related field (Fresh graduates are encouraged to apply).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a proactive approach.

• Willingness to work rotating shifts.

• Passion for learning and working with AI technology.